Letter type 1 : if funds withdrawn and cut by $ 10

Letter 1 if funds withdrawn and cut by $ 10 to transmit complaints@fxglobe.com


For the attention of Mr EREZ Ventura as the legal representative of FXGLOBE.

Mr. Erez Ventura,
I undersigned Mr / Ms _______________ customer of BOOMDIRECT for several months and have approved the terms and conditions of our contractual relationship including the "Customer Agreement Terms and Conditions of Business" and "Complaints Handling Procedure" I am referring to present the following complaint .


I proceeded to withdraw my money and you, when said recesses, deducted $10 without my approval.


These charges are contrary to the contract "customer agreement from April 2016" and the "frequently ask questions" stipulating the withdrawal section "There are no charges when making a withdrawal. However, any charges required by your bank for the transfer are solely your responsibility."


In your letter of 2 December 2016 you mention 'Under our agreement with Boom and our conditions, we will charge a $10 fee for each application on a large amount of withdrawals, which is reasonable given that we a team of many people who process your withdrawals 10 hours a day. 'This agreement between BOOMDIRECT FXLOBE LTD and LTD do not personally get involved and your conditions of use do not mention these costs.


These terms and conditions have not been modified on that date, so I put you on notice to make payment of the sums improperly deducted by your company.


On the other hand, after resolution of my complaint and my funds outlined above, please proceed to closing my accounts, destruction of my personal data and to the withdrawal of your emailing list and this in accordance with '33.1 art of "Customer Agreement Terms and Conditions of Business" specifying "TERMINATION oF AGREEMENT 33.1 Each Party is Entitled to terminate this Agreement time immediately at Any time, by Giving Reviews the other Party at least a five Business Days Written notice to That effect. "


Reminding you that you must answer within 5 days or 3 days according to the "Complaints Handling Procedure" as follows in Article 8 "We aim to resolve the matter Quickly - by the end of the next business day if possible. If the matter is more complex and, at our sole discretion, is expected to take along than five (5) Business Days to, we will Provide you, Within three (3) Business Days after-you first contacted your 'Account Service Manager. ... "


If I did not answer and or time on your part and within the prescribed time previously set, a procedure with the relevant authorities regarding abusive  charges, and closing my account will be deposited.


Please act accordingly,

SIGNATURE

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